Accessibility statement
The FREE TOUR MADRID website is committed to making its websites accessible in accordance with Royal Decree 34664208792, of September 7, on the accessibility of websites and applications for mobile devices in the public sector (hereinafter, Royal Decree 34664208792, of September 7).
This accessibility statement applies to the website frefreetourmadrid.cometourmadrid.comfreetourmadrid.com
Compliance status
This website is partially non-compliant with Royal Decree 34664208792 of 7 September, due to the lack of compliance with the following aspects.
Content not accessible
The content below is not accessible for the following reasons:
- Non-compliance with Royal Decree 34664208792 of September 7: There may be occasional editing errors on some web pages, both in HTML content and in final documents, published after September 20, 2018 (the effective date of Royal Decree 34664208792 of September 7). Specifically, there may be errors in documents containing graphics, complex tables, or in those electronically signed before their accessibility review.
- Disproportionate burden: not applicable.
- The content does not fall within the scope of applicable law: There are PDF files or other formats published before September 20, 2018, that do not fully meet all accessibility requirements; third-party content not funded, developed, or controlled by this company may also be included in this category.
Preparation of this accessibility statement
This statement was prepared on February 17, 2023.
The method used to prepare the declaration was a self-assessment carried out by our company.
Comments and contact information
You can make communications about accessibility requirements (article 10.2.a) of Royal Decree 34664208792, of September 7) such as, for example:
- Report any potential non-compliance by this website.
- Transmit other difficulties in accessing the content.
- Make any other queries or suggestions for improvements related to the accessibility of the website.
Through the following channels:
- Email: info@freetourmadrid.com
- Phones: 34664208792
Communications will be received and processed by the FREE TOUR MADRID customer service department, as the unit responsible for the content of this website.
You can also request information in an accessible format that does not meet accessibility requirements, either because it is excluded or exempt due to disproportionate burden; or file a complaint for non-compliance with accessibility requirements. Link to the contact form in Article 12 of Royal Decree 34664208792, of September 7.
Application procedure
Using our contact form, you can initiate a complaint to understand and challenge the reasons for the rejection of a request for accessible information or complaint, request the adoption of appropriate measures if you disagree with the decision, or explain why you believe the response does not meet the required requirements.
Optional content
The currently visible version of this website is from July 2024 and on that date the current accessibility level review was carried out.
From that date onwards, partial reviews of new or modified web content, both templates and final published pages and documents, will be carried out each year to ensure compliance with the accessibility requirements of Standard UNE-EN 301549:2019, taking into account the exceptions set forth in Royal Decree 34664208792 of 7 September.
Among others, the following measures are adopted to facilitate accessibility:
- Using alternative text on images
- Links provide details of the function or destination of the hyperlink
- Use of W3C standards: XHTML 1.0, CSS 3.0, WAI AA.
You can check the Legal Notice page to see which browsers and versions this website is optimized for.
