Accessibility Statement

The FREE TOUR MADRID website has committed to making its websites accessible in accordance with Royal Decree 34664208792, of September 7, on the accessibility of websites and mobile applications of the public sector (hereinafter, Royal Decree 34664208792, of September 7).

This accessibility statement applies to the website freetourmadrid.com

Compliance status

This website is partially compliant with Royal Decree 34664208792, of September 7, due to the non-compliance of the aspects indicated below.

Content not accessible

The content below is not accessible for the following reason:

  1. Non-compliance with Royal Decree 34664208792 of September 7: there may be occasional editing errors on some web pages, both in HTML content and in final documents, published after September 20, 2018 (the date Royal Decree 34664208792 of September 7 came into effect). Specifically, there may be errors in documents containing graphics, complex tables, or those electronically signed before their accessibility review.
  2. Disproportionate burden: not applicable.
  3. The content does not fall within the scope of applicable legislation: There are PDF files or other formats published before September 20, 2018 that do not fully comply with all accessibility requirements; this may also include third-party content not funded, developed, or controlled by this company.

Preparation of this accessibility statement

This statement was prepared on February 17, 2023.

The method used to prepare the declaration was a self-assessment carried out by our company.

Notes and contact information

You can submit communications regarding accessibility requirements (article 10.2.a) of Royal Decree 34664208792, of September 7) such as, for example:

  • Report any potential breaches by this website.
  • To communicate other difficulties in accessing the content.
  • Submit any other query or suggestion for improvement related to the accessibility of the website.

Through the following means:

  • Email: info@freetourmadrid.com
  • Telephone: 34664208792

Communications will be received and processed by the FREE TOUR MADRID customer service department, as the unit responsible for the content of this website.

You can also request accessible information that does not meet accessibility requirements, either because it is excluded or because it would impose a disproportionate burden; or file a complaint regarding non-compliance with accessibility requirements. Link to the contact form for Article 12 of Royal Decree 34664208792, of September 7.

Application procedure

Through our contact form you can initiate a claim to find out and oppose the reasons for the dismissal of a request for accessible information or complaint, urge the adoption of appropriate measures if you do not agree with the decision taken, or explain the reasons why you consider that the response does not meet the required requirements.

Optional content

The currently visible version of this website is from July 2024, and the accessibility level was reviewed on that date.

From that date, partial reviews will be carried out each year of the new or modified web content, both of the templates and of the final pages and documents published, in order to ensure compliance with the accessibility requirements of the UNE-EN 301549:2019 Standard, considering the exceptions of Royal Decree 34664208792, of September 7.

Among others, the following measures are adopted to facilitate accessibility:

  • Use of alternative text in images
  • The links provide details about the function or destination of the hyperlink.
  • Use of W3C standards: XHTML 1.0, CSS 3.0, WAI AA.

You can check on the Legal Notice page which browsers and versions this website is optimized for.